Frequently Asked Questions

Residora is a cloud-based, all-in-one healthcare operations platform built specifically for home health, home care, and community care agencies. It covers the entire care lifecycle in one system — from referral intake and patient management, through scheduling and clinical documentation, to billing, claims, payroll, and compliance.

Residora is designed for agencies that deliver care in the home or community setting. This includes home health agencies (Medicare-certified and private duty), home care agencies, hospice providers, domiciliary care providers (UK), community nursing services, NDIS disability service providers (Australia), and home care package providers (Australia).

Residora natively supports the United States, United Kingdom, and Australia. The platform automatically adapts terminology, regulatory frameworks, billing models, date formats, currencies, and clinical tools based on your agency's market.

Yes. Residora is 100% cloud-based (SaaS). There is nothing to install, no servers to manage, and no IT infrastructure required.

Yes. Residora has a native mobile app for iOS and Android, purpose-built for field clinicians and caregivers. The app supports the complete visit workflow including GPS-verified check-in, clinical documentation, vitals capture, wound photography, voice dictation, and check-out. The app works offline and syncs when connectivity is restored.

Yes. Residora includes a Patient and Family Portal that allows patients and their loved ones to view upcoming visits, communicate securely with the care team, access health records, manage billing, self-report symptoms and vitals, and track visit progress in real time.

Residora offers Starter ($299/mo), Professional ($799/mo), and Enterprise (custom) plans. Pricing is tailored to each agency's size, services, and feature needs.

Yes. All plans include a 14-day free trial. No credit card required.

Implementation support, data migration, and training are part of our onboarding process. Specifics depend on your agency's size and requirements.

Yes. Residora offers feature trials for premium capabilities like AI features, the Command Center, and add-on modules.

Yes. Residora includes a full scheduling system with a four-step Booking Wizard that matches the right provider to each visit based on skills, availability, location, and patient preferences.

Yes. Residora's billing engine is integrated into the clinical workflow. Charges generate automatically from documented visits, claims are validated before submission with AI-powered denial prediction.

Yes. Residora has EVV built into the visit workflow — not as a separate add-on. The system captures all six required data points via GPS-verified check-in and check-out. We support compliance with the 21st Century Cures Act.

Yes. Residora includes the OASIS-E assessment tool with all required items for Medicare-certified home health agencies. OASIS data is used directly for PDGM grouping and Medicare billing.

Yes. Residora's payroll module generates timesheets from EVV data, supports multiple pay rate structures, and can export to ADP, Paychex, and Gusto.

SOAP notes with voice dictation, vital signs, medication management with drug interaction checking, wound care with photo capture, standardized assessments (OASIS-E, Barthel, Katz, Braden), care plans with goal tracking, and custom templates.

Yes. ORA (Operational and Resource Advisor) provides intelligent provider matching, no-show risk prediction, claim denial prediction, clinical risk alerts, ICD-10 code suggestions, SOAP note assistance, revenue optimization insights, and ambient documentation (Enterprise).

Yes. Residora supports hospice episode management, interdisciplinary team meetings, bereavement tracking, and hospice-specific billing workflows.

Yes. Residora is built to HIPAA standards including AES-256 encryption at rest, TLS 1.3 in transit, role-based access control with over 100 granular permissions, complete audit trails, and business associate agreements.

Yes. Residora helps UK care providers maintain CQC compliance across all five Key Lines of Enquiry — Safe, Effective, Caring, Responsive, and Well-Led.

Yes. Residora supports NDIS Practice Standards including worker screening check tracking, incident management, complaints handling, and restrictive practice documentation.

Yes. Residora uses enterprise-grade security including AES-256 encryption, database-level data isolation between organizations using PostgreSQL Row-Level Security, and multi-factor authentication.

Residora is cloud-based, so there is no hardware to install. Most agencies are up and running within weeks.

Yes. Residora provides data migration services as part of onboarding from most common home health systems.

Live virtual training sessions tailored to different user roles, self-paced learning modules, role-specific quick start guides, and ongoing training. Plus in-app ORA AI help.

All plans include email and in-app support. Enterprise plans include a dedicated account manager and priority support SLA.

Most agencies switch because they are tired of managing multiple disconnected systems, want modern AI-powered tools, need better mobile tools, want to improve billing efficiency, or are expanding into new markets.

Residora is a true all-in-one platform, includes AI-powered insights, natively supports three international markets (US, UK, AU), includes a patient portal, offers a real-time Command Center, and is built on modern cloud-native technology.

Yes. Residora supports integrations through API, HL7/FHIR, EDI, and file-based exports. Enterprise plans include full API access.