Families stay informed. Your team isn't buried in phone calls.
The daughter in California wants to know if Mom's caregiver came today. The son across town wants to see the care notes. The spouse wants to know about the medication change. That's three phone calls your staff has to field.
RESIDORA's Family Portal gives authorized family members appropriate visibility into their loved one's care—automatically, securely, without your team doing extra work.
Last updated: July 2026
Appropriate Visibility
Families see what they need to see—and only what they're authorized to see.
- Visit completion confirmation
- Care summary notes (not full clinical)
- Upcoming schedule visibility
- Granular permission controls
Automatic Updates
Information flows to families without your team lifting a finger.
- Visit started/completed notifications
- Schedule change alerts
- Caregiver assignment updates
- Customizable notification preferences
Secure Messaging
When families need to communicate, they have a proper channel.
- HIPAA-compliant messaging
- Message routing to appropriate staff
- Conversation history preserved
- Response time tracking
Peace of Mind
For families, knowing is everything. For you, fewer worried phone calls.
- Real-time visit status
- Photo sharing (when appropriate)
- Care team introduction
- Emergency contact accessibility
See how families stay connected
We'll show you the Family Portal from both sides—what families see and how staff controls it.